Agent scripts blend AI reasoning with deterministic rules to maintain granular control over decisions and actions.

A portfolio of AI agents is being deployed, including Casey for customer service, Paige for IT/HR employee support, Carter for shoppers, Marshall for supply chain, Piper for inbound pipeline generation, Fin for customer experience, and Hunter for outbound sales; Fin is powered by Operator and Fin Apex to enhance customer experience, with Hunter entering a pilot phase and general availability planned for November 2026.

The long-horizon runtime enables agents like Hunter to pursue at-risk deals over days or weeks by translating objectives into task plans, while enforcing guardrails that balance autonomous action with seller approval.

Salesforce announced a broad portfolio of Agentforce AI agents spanning sales, service, commerce, employee experience, and back office, claiming billions of Agentic Work Units across Agentforce and Slack to date, including substantial activity in the second quarter.

Rollout timelines indicate broad availability in the coming months, with key features slated for October and November 2026.

Platform enhancements include Agentforce Coworker, AI Skills (pilot GA in October 2026), Multi-Agent Orchestration (GA), and Agent Optimizer (GA in October 2026).

Agents connect to Customer 360 for context and business process access, are pre-built for specific jobs to speed deployment, and can be customized by giving each agent its own name.

The long-horizon runtime introduces core capabilities like Memory, Durable Execution, and Dynamic Steering, with Hunter first to run on this runtime and more agents to follow.

Early results include Eva handling half of Engine’s chat inquiries, Hunter building 60% of Perk’s sales pipeline, Paige handling 70% of Autism Queensland’s administrative requests, Hibbett AI managing 90% of core shopper journeys after six weeks, Piper driving fourfold conversation volume for Asana with typical deployment in 45 days, and Fin resolving 79% of Anthropic’s conversations autonomously.