Deliverables center on a secure AI-powered guided buying accelerator aligned with Ausgrid’s policies, delivering faster, more accurate decisions with fewer errors, reduced administration time, and overall efficiency gains.

The project features a scalable pilot design intended to inform potential future phases and broader deployment across Ausgrid.

KymChat was integrated into Ausgrid’s systems in a controlled way to minimize disruption and accelerate adoption, with an eye toward scalability in later phases.

Location and sector: New South Wales, Australia, in the energy sector, with the goal of modernizing procurement to deliver affordable, reliable, and sustainable energy.

The pilot runs on KymChat, an enterprise AI assistant built on Azure OpenAI and integrated into KPMG’s Workbench, with embedded policies and procurement rules to ensure governance.

Overall impact shows AI-driven procurement can streamline processes, strengthen governance, and free teams for higher-value work within a regulated enterprise.

Ausgrid, Australia’s largest east-coast energy network, partnered with KPMG and Microsoft to pilot AI-enabled guided buying to improve decisions, reduce manual work, and enhance compliance.

Key objectives include faster, more confident and compliant decisions; reduced manual effort; addressing skill shortages; stronger governance; and improved accuracy and streamlined procurement across the lifecycle.

Reported outcomes to date include quicker procurement, greater confidence, fewer errors, better user feedback, and closer alignment with existing systems and data.