Rakuten Accelerates Software Delivery with OpenAI Codex: 50% Faster Incident Recovery

May 28, 2026
Rakuten Accelerates Software Delivery with OpenAI Codex: 50% Faster Incident Recovery
  • Codex’s integration centers on three priorities—Build faster, Build safer, and Operate smarter—anchoring incident response, automated reviews, and autonomous project execution.

  • Rakuten aims to shift engineers toward drafting clearer specifications and verifying outputs, supported by cross-team workshops rather than line-by-line code checks.

  • Rakuten, a 30,000-employee global innovator, uses OpenAI Codex to accelerate software delivery while upholding security.

  • A practical demonstration shows Codex delivering a full-stack solution (Python/FastAPI backend and Swift/SwiftUI iOS app) without step-by-step human guidance.

  • In CI/CD, Codex conducts automatic code reviews and vulnerability checks aligned with Rakuten’s internal coding principles to ensure consistency and guardrails.

  • Codex contributes to roughly a 50% reduction in mean time to recovery by accelerating incident response.

  • Yusuke Kaji, General Manager of AI for Business, drives an operational AI agenda focused on speed, safety, and autonomy in engineering workflows.

  • Codex enables autonomous development by executing larger projects end-to-end from partial specifications, such as delivering a mobile app from a web-based AI agent service in weeks rather than months.

  • The rollout codifies internal coding principles within Codex to maintain standards while boosting development velocity.

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Rakuten fixes issues twice as fast with Codex

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